Employee Engagement & Retention
Overview
Losing capable people is expensive, and disengaged staff who stay can cost even more. This employee engagement and retention course shows managers and HR professionals how to understand what drives commitment, measure engagement properly and act on the results. Organisations that listen to employees and respond visibly tend to keep their talent longer and see stronger performance, service quality and morale.
Participants learn to diagnose the drivers of engagement and turnover, design and use engagement surveys, conduct stay and exit interviews, build retention strategies for key groups and equip line managers to lead engaged teams. The programme suits HR business partners, managers and team leaders in companies and government bodies. Participants leave with practical tools and a retention action plan for their own team or organisation.
Who should attend
HR managers and business partners, talent and organisational development specialists, department heads, line managers and team leaders, and HR teams in ministries, municipalities and public bodies.
Training methodology
Interactive presentations, practical exercises, case studies, group discussions, role-plays where relevant, and a personal action plan that participants apply in their own work.
Objectives
By the end of this course, participants will be able to:
- Explain the main drivers of engagement and staff turnover
- Design and interpret employee engagement surveys accurately
- Use stay and exit interviews to identify retention risks
- Build targeted retention strategies for critical roles
- Equip line managers to sustain team engagement
Course outline
- What engagement means and why it matters
- Engagement, satisfaction and motivation compared
- Main drivers of commitment at work
- Consequences of disengagement for performance
- The manager's role in team engagement
- Self-assessment of engagement in your team
- Designing effective engagement survey questions
- Choosing survey methods and frequency
- Analysing results and finding root causes
- Using pulse surveys and focus groups
- Sharing results openly with employees
- Exercise: interpreting a sample engagement report
- Calculating turnover and retention rates correctly
- Why people leave and why they stay
- Conducting effective stay interviews with staff
- Learning from exit interviews and data
- Identifying critical roles and flight risks
- Workshop: building a turnover risk map
- Career paths and internal mobility options
- Recognition programmes that employees value
- Flexible working and wellbeing initiatives
- Onboarding practices that reduce early leaving
- Retaining talent in public sector settings
- Exercise: designing a retention plan for key roles
- Building engagement action plans with teams
- Coaching managers to lead engaged teams
- Communicating progress and closing the loop
- Tracking engagement indicators over time
- Embedding engagement into HR processes
- Personal action plan for engagement and retention
Upcoming dates and fees
No public dates are scheduled for this course at the moment. It can be delivered in-house for your team at your premises or in a city of your choice, or scheduled on request in London, Dubai or Istanbul. Contact us for dates and fees.
training@british-skills.co.uk · +447700100602 · www.british-skills.co.uk/training-course/employee-engagement-retention