e-Government & Digital Public Services
Overview
E-government makes public services faster, cheaper and more transparent, but success depends on more than technology. This course covers e-government strategy, digital service design, shared infrastructure, legal and security foundations, and the change management needed to move services online.
Who should attend
E-government and IT directors, service managers, planning staff, and digital transformation teams in public entities.
Training methodology
Interactive presentations, regional and international public sector experiences, case studies, group work on participants' own institutions, practical exercises, and an action plan for each participant's entity.
Objectives
By the end of this course, participants will be able to:
- Develop an e-government vision and roadmap
- Design user-friendly digital public services
- Understand shared infrastructure such as digital identity and payments
- Address legal, security and privacy requirements
- Manage the change to digital services
Course outline
Day 1E-Government Foundations
- Stages of e-government
- Benefits and risks
- International rankings and lessons
- National strategies
- Self-assessment
Day 2Designing Digital Services
- User research with citizens
- Simplify before digitising
- Service design standards
- Accessibility and Arabic content
- Design exercise
Day 3Shared Infrastructure
- Digital identity
- Electronic payments
- Government portals
- Interoperability
- Architecture overview
Day 4Legal and Security Foundations
- Electronic transactions laws
- E-signatures
- Cybersecurity
- Data protection
- Case study
Day 5Implementation and Change
- Prioritising services
- Partnerships and procurement
- Staff skills and change
- Measuring uptake and satisfaction
- Roadmap
