Facilities Management
Overview
Facilities management keeps buildings safe, efficient and fit for the people who use them. This course covers the strategic and operational sides of facilities management: service planning, maintenance, space, health and safety, outsourcing and performance measurement.
Who should attend
Facilities and building managers, property and estates staff, maintenance supervisors and administration managers.
Training methodology
Interactive presentations, practical exercises, case studies, group discussions, role-plays where relevant, and a personal action plan that participants apply in their own work.
Objectives
By the end of this course, participants will be able to:
- Explain the scope and strategic role of facilities management
- Plan hard and soft facility services
- Organise maintenance and manage building assets
- Manage space, health and safety and compliance
- Outsource services and measure provider performance
Course outline
Day 1Facilities Management Foundations
- Scope of facilities management
- Strategic and operational FM
- Hard and soft services
- FM organisation models
- Standards and good practice
- Review of your facilities
Day 2Maintenance and Assets
- Planned and reactive maintenance
- Building systems overview
- Asset registers and condition surveys
- Life-cycle planning
- Computer-aided FM systems
- Exercise: build a maintenance plan
Day 3Space and Workplace
- Space planning and utilisation
- Workplace design and wellbeing
- Moves and changes
- Security and access
- Cleaning, catering and support services
- Case study: a workplace redesign
Day 4Safety, Compliance and Sustainability
- Statutory compliance
- Fire and life safety
- Contractor safety
- Energy and water management
- Waste and sustainability
- Exercise: compliance checklist
Day 5Outsourcing and Performance
- In-house versus outsourced services
- Specifications and service levels
- Managing FM contracts
- FM KPIs and dashboards
- Budgeting for facilities
- FM improvement plan