Healthcare Management & Leadership
Overview
Healthcare organisations face rising demand, tight budgets and high expectations for quality. This course develops the leadership and management skills healthcare managers need: strategy, clinical and non-clinical operations, people, finance, quality and leading change in hospitals and health services.
Who should attend
Hospital and clinic managers, heads of departments, nurse managers, physicians moving into management, and health ministry staff.
Training methodology
Interactive presentations, practical exercises, case studies, group discussions, role-plays where relevant, and a personal action plan that participants apply in their own work.
Objectives
By the end of this course, participants will be able to:
- Explain how health systems and healthcare organisations are structured
- Set strategy and priorities for a health service
- Lead multidisciplinary clinical and administrative teams
- Manage healthcare budgets, resources and performance
- Lead quality improvement and change in healthcare
Course outline
Day 1Health Systems and Strategy
- How health systems are organised
- Public, private and mixed models
- Health policy and regulation
- Strategic planning for health services
- Population health needs
- Discussion: challenges in your system
Day 2Leading Healthcare Teams
- Leadership in clinical settings
- Working with clinicians
- Multidisciplinary teamwork
- Staff engagement and wellbeing
- Managing conflict
- Case study: a department turnaround
Day 3Operations and Resources
- Patient flow and capacity
- Outpatient, inpatient and emergency services
- Support services
- Workforce planning and rostering
- Supply chain in healthcare
- Exercise: analyse patient flow
Day 4Finance and Performance
- Healthcare financing basics
- Budgeting for departments
- Costing services
- Performance indicators and dashboards
- Value-based healthcare
- Exercise: departmental budget review
Day 5Quality and Change
- Quality and patient safety leadership
- Accreditation
- Digital health
- Leading change in healthcare
- Ethics in healthcare management
- Personal leadership action plan
