Institutional Performance Measurement in Government
Overview
What gets measured gets managed, and this applies to government as much as to business. This course shows public entities how to build a performance measurement system that links strategy to indicators, collects reliable data, reports honestly and uses the results to improve services and decisions.
Who should attend
Planning and performance directors, statistics and monitoring staff, department heads, and internal audit staff in government.
Training methodology
Interactive presentations, regional and international public sector experiences, case studies, group work on participants' own institutions, practical exercises, and an action plan for each participant's entity.
Objectives
By the end of this course, participants will be able to:
- Explain the principles of performance measurement in government
- Develop meaningful indicators for programmes and services
- Set baselines and realistic targets
- Build data collection and reporting routines
- Use performance results in decision making
Course outline
Day 1Performance in the Public Sector
- Why measure performance
- Inputs, outputs, outcomes and impact
- Common pitfalls
- Performance frameworks
- Assessing your current system
Day 2Designing Indicators
- Linking indicators to objectives
- SMART indicators
- Indicator definition sheets
- Service quality indicators
- Indicator design exercise
Day 3Baselines, Targets and Data
- Establishing baselines
- Setting targets
- Data sources and quality
- Data collection responsibilities
- Verification and audit
Day 4Reporting and Dashboards
- Performance reports for leaders
- Dashboards and scorecards
- Explaining variance
- Public reporting and transparency
- Dashboard workshop
Day 5Using Results
- Performance reviews and dialogue
- Linking performance to budgets
- Individual and institutional performance
- Building a performance culture
- Implementation plan
