Managing Water & Sanitation Utilities
Overview
Water and sanitation utilities must deliver safe, reliable services while controlling costs and collecting revenue. This course covers the management of water utilities: operations, asset management, customer service, finance, performance monitoring and the steps to a financially sustainable utility.
Who should attend
Managers and engineers of water and sanitation utilities, municipal service directors, and regulators.
Training methodology
Interactive presentations, regional and international public sector experiences, case studies, group work on participants' own institutions, practical exercises, and an action plan for each participant's entity.
Objectives
By the end of this course, participants will be able to:
- Manage water and wastewater operations efficiently
- Apply asset management to networks and plants
- Improve customer service and billing
- Strengthen utility finances and tariffs
- Monitor performance with key indicators
Course outline
Day 1Utility Management Essentials
- Utility models and governance
- Service standards
- Challenges facing utilities
- Benchmarking
- Self-assessment
Day 2Operations
- Water treatment and quality monitoring
- Network operation
- Wastewater treatment
- Energy use in utilities
- Case study
Day 3Asset Management
- Asset inventories and GIS
- Condition assessment
- Maintenance planning
- Rehabilitation priorities
- Asset exercise
Day 4Customers and Finance
- Customer registers and metering
- Billing and collection
- Tariff design
- Cost control
- Finance exercise
Day 5Performance Improvement
- Key performance indicators
- Performance contracts
- Staff development
- Improvement plan
- Presentations
