Modern Municipal Management & Local Service Delivery
Overview
Municipalities are the level of government closest to people: their performance shapes daily life. This course covers the essentials of modern municipal management, including organisation, service delivery, planning, finance and citizen relations, with practical tools municipal leaders can apply immediately.
Who should attend
Mayors, municipal council members, municipal directors and department heads, and local administration officials.
Training methodology
Interactive presentations, regional and international public sector experiences, case studies, group work on participants' own institutions, practical exercises, and an action plan for each participant's entity.
Objectives
By the end of this course, participants will be able to:
- Explain the roles and responsibilities of modern municipalities
- Organise municipal departments for effective service delivery
- Plan and prioritise local services
- Improve service quality and responsiveness
- Strengthen relations with citizens and partners
Course outline
Day 1The Modern Municipality
- Municipal mandates and powers
- Council and executive roles
- Municipal services portfolio
- Challenges facing municipalities
- Self-assessment
Day 2Organisation and Staff
- Municipal structure options
- Roles and job descriptions
- Staff performance
- Working with limited staff
- Structure review exercise
Day 3Service Delivery
- Waste collection and cleanliness
- Roads, lighting and maintenance
- Permits and licences
- Service standards
- Service improvement case
Day 4Planning and Resources
- Annual municipal plans
- Investment priorities
- Municipal budgets
- Partnerships and donors
- Planning exercise
Day 5Citizens and Accountability
- Complaints systems
- Citizen communication
- Transparency and reporting
- Performance monitoring
- Municipal action plan
