Social Protection Programme Management
Overview
Social protection programmes help poor and vulnerable households cope with shocks and build better lives. This course covers the design and management of cash transfers and other social assistance: targeting, registration, payments, grievance handling, monitoring and links to services and employment.
Who should attend
Social affairs ministry staff, social protection programme managers, social workers, and partner organisations.
Training methodology
Interactive presentations, regional and international public sector experiences, case studies, group work on participants' own institutions, practical exercises, and an action plan for each participant's entity.
Objectives
By the end of this course, participants will be able to:
- Explain the main instruments of social protection
- Design targeting and eligibility methods
- Manage registration, payments and grievances
- Monitor programme performance and prevent errors
- Link assistance to services and livelihoods
Course outline
Day 1Social Protection Systems
- Social assistance, insurance and services
- Poverty and vulnerability
- National strategies
- Shock-responsive protection
- Discussion
Day 2Targeting and Eligibility
- Targeting methods
- Proxy means tests
- Community-based targeting
- Inclusion and exclusion errors
- Targeting exercise
Day 3Registration and Payments
- Social registries
- Data collection and verification
- Payment mechanisms
- Digital payments
- Case study
Day 4Grievances and Monitoring
- Grievance and appeal systems
- Monitoring indicators
- Fraud and error control
- Evaluation
- Exercise
Day 5Beyond Cash
- Case management
- Links to health and education
- Livelihoods and employment
- Financing sustainability
- Action plan
