Institutional Excellence Models
Overview
Excellence models give organisations a structured way to assess themselves and improve. This course explains the main institutional excellence frameworks, including EFQM and national excellence awards, and shows how to run a self-assessment, write a submission and turn findings into an improvement plan.
Who should attend
Excellence and quality managers, strategy and performance staff, award coordinators and managers in public and private organisations.
Training methodology
Interactive presentations, practical exercises, case studies, group discussions, role-plays where relevant, and a personal action plan that participants apply in their own work.
Objectives
By the end of this course, participants will be able to:
- Compare the main excellence models and their logic
- Explain the criteria and scoring approach of EFQM
- Run an evidence-based self-assessment
- Prepare a strong award submission
- Prioritise improvements and build an excellence roadmap
Course outline
Day 1Excellence Frameworks
- What organisational excellence means
- Overview of EFQM, Baldrige and national awards
- Excellence and quality management
- Benefits of using a model
- Typical excellence journeys
- Discussion: where is your organisation now
Day 2The EFQM Model
- Direction: purpose, vision and strategy
- Organisational culture and leadership
- Execution: stakeholders and value creation
- Results: perception and performance
- The RADAR logic
- Exercise: map practices to criteria
Day 3Self-Assessment
- Self-assessment approaches
- Collecting evidence
- Identifying strengths and improvement areas
- Scoring with RADAR
- Consensus meetings
- Workshop: assess one criterion
Day 4Award Submissions
- Structure of a submission document
- Writing approaches and evidence
- Presenting results and trends
- Preparing for the site visit
- Common mistakes
- Exercise: write a submission section
Day 5From Assessment to Improvement
- Prioritising improvement areas
- Improvement projects and owners
- Linking excellence to strategy
- Sustaining momentum
- Measuring progress
- Excellence roadmap
