Managing Interior Affairs Directorates
Overview
Interior affairs directorates manage a wide range of services and local coordination functions. This course strengthens the management of these directorates: organisation, planning, coordination with local authorities, service delivery, information management and performance monitoring.
Who should attend
Directors and heads of department in interior affairs directorates and governorate offices.
Training methodology
Interactive presentations, regional and international public sector experiences, case studies, group work on participants' own institutions, practical exercises, and an action plan for each participant's entity.
Objectives
By the end of this course, participants will be able to:
- Organise directorate units for clear roles and accountability
- Plan and prioritise directorate activities
- Coordinate effectively with local authorities and agencies
- Improve service delivery to citizens
- Use information and indicators to manage performance
Course outline
Day 1The Directorate's Role
- Mandates and services
- Relations with central ministry
- Local stakeholders
- Challenges
- Self-assessment
Day 2Organisation and Planning
- Structure and job roles
- Annual operational plans
- Resource allocation
- Delegation
- Planning exercise
Day 3Coordination
- Coordination with municipalities and services
- Committees and meetings
- Information sharing
- Resolving conflicts
- Simulation
Day 4Service Delivery
- Licences and permits
- Citizen inquiries and complaints
- Service standards
- Simplifying procedures
- Case study
Day 5Information and Performance
- Records and archives
- Reporting systems
- Performance indicators
- Continuous improvement
- Action plan
